Frequently Asked Questions
Are your products authentic?
Yes. NOVARI PARTNERS LLC specializes in authentic precious metal products sourced through established bullion supply channels and authorized distribution networks.
Do you sell real American Silver Eagle coins?
Yes. We offer genuine American Silver Eagle silver coins produced by the United States Mint and distributed through authorized channels.
Is NOVARI PARTNERS LLC an authorized reseller?
NOVARI PARTNERS LLC operates through professional bullion sourcing and authorized distribution relationships within the United States precious metals industry.
Do your products include certificates?
Certain collectible or premium products may include certificates, original mint packaging, or authentication documentation depending on the product listing.
How long does shipping take?
Domestic orders typically arrive within 3–7 business days. International delivery times vary depending on destination and customs processing.
Which shipping carriers do you use?
We ship using trusted carriers such as FedEx, UPS, DHL, and USPS.
Is my package insured?
Certain shipments may include shipping insurance coverage during transit.
Do you ship internationally?
Yes, we ship internationally where permitted by law and carrier availability.
Can I cancel my order?
Orders may only be canceled before shipment confirmation. Due to precious metals market volatility, cancellation fees or market loss adjustments may apply.
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit cards, debit cards, and other secure payment options.
Why was my order placed on hold?
Some orders may require additional verification for fraud prevention, billing validation, or security review.
Can precious metals prices change after I place an order?
No. Once an order is confirmed, the locked-in purchase price applies to that transaction unless the order is canceled or affected by payment issues.
What if my package arrives damaged?
Customers should contact us within 48 hours of delivery and provide photographs of the package and contents.
Do you accept returns?
Eligible returns may be accepted under our Refund Policy. Certain bullion products may be considered final sale due to market volatility.
How can I contact customer support?
You can contact our support team using the information below:
NOVARI PARTNERS LLC 30 N Gould St Ste R Sheridan, WY 82801 United States
Email: contact@novaripartners.com Phone: +1 (917) 764-4680